Billing Support Specialist CSR

Billing Support Specialist CSR

CRH Healthcare, headquartered in Atlanta, GA, is a patient-focused operator of urgent care centers in Georgia, Maryland and Florida. CRH’s centers are open seven days a week and provide walk-in care for injury, illness and minor emergencies as well as occupational medicine for employers such as drug screens and physicals.
CRH is currently seeking a Billing Support Specialist CSR for the Billing Department located in Fayetteville, GA. This position will provide patient customer service related to patient billing questions, payments, payment plans and process incoming correspondence.
Company Perks and Benefits:
On-the-job Training
Employee flat-rate medical services at CRH-affiliated clinics
Medical, Dental, Vision Insurance
401(K) Match
Flexible Work Schedules
Generous PTO Plan
Employee Assistance Program
Complimentary Financial Planning
Collaborative Work Environment
Growth Opportunities
Annual Merit Increases
Employee Referral Bonuses

​Primary Responsibilities:

• Answer incoming patient calls


• Take patient payments over the phone


• Answer patient inquiries about their bill and balance


• Resolve issues with patient insurance and demographic inaccuracies


• Setup payment plans for patients


• Clear voicemails and return patient calls throughout the day


• Assist with mail handling


• Scan deposits


• Medical record requests


• Other duties as assigned

Key Requirements:

• High School Diploma


• Excellent customer service skills


• Effective communication skills


• Ability to prioritize tasks and manage time


• Accounts receivable experience preferred

CRH Healthcare provides a professional work environment, a strong clinical support organization and a competitive compensation and benefits package.
CRH Healthcare an equal opportunity employer: M/F/D/V